U.S. Cooler® offers two types of warranties; panel warranty and refrigeration warranty. The panel warranty is guaranteed through U.S. Cooler®. After the unit is purchased, U.S. Cooler® will send a warranty card to the purchaser that should be filled out and returned back to U.S. Cooler® for our records.
Check the links below for more information on our product warranties.
Click the following to view U.S. Cooler® Warranty Information:
U.S. Cooler® Warranty Information
Plain text version:
U.S. Cooler® Ten Year Limited Warranty
U.S. Cooler® Company, Inc. warrants to the original purchaser that the walk-in panels manufactured by the company are free from any defect in material or workmanship under conditions of normal use and service. The obligation of the manufacturer under this warranty shall be limited to repairing or replacing at their option FOB factory, panels of said walk-in which proves defective within ten years from the date of shipment. All hardware carries a standard one-year warranty. This warranty does not include any labor charges for replacement or repair of defective parts.
Refrigeration equipment carries a standard one-year factory warranty for compressor and accessories. The obligation of the manufacturer under this warranty shall be limited to repairing or replacing at their option FOB factory, any part of said refrigeration system which proves defective within one year from the date of purchase. An extended four-year compressor warranty and a 1st day through 5th year labor warranty are also available as an option.
This warranty is in lieu of all other warranties expressed or implied and does not apply to equipment which has been subject to any accident, alteration, abuse, misuse or improper installation. U.S. Cooler® Company, Inc. expressly disclaims all other warranties expressed or implied. The standard warranty does not include any labor charges for replacement or repair of defective parts. In no event shall U.S. Cooler Company®, Inc. be liable for any special, direct or indirect, incidental or consequential damages or for any lost product, lost profits or revenues or other losses or damages caused by lost product or lost profits or revenues, whether for breach of warranty or otherwise. U.S. Cooler’s® warranty does not cover any products installed outside of the continental United States.
For warranty work on your U.S. Cooler® walk-in cooler or freezer, call our Customer Service Department immediately. You will then be advised of the proper procedure to follow. NO warranty work is to be performed without an authorization number, which will be provided by the Customer Service Manager. U.S. Cooler® assumes no responsibility for work performed without an authorization number.
Go to www.uscooler.com/warranty-registration/ to register online for your 10 Year Panel Warranty.
Extended warranty on our refrigeration units is optional, but recommended. Commercial refrigeration/foodservice equipment is high-tech and expensive. Equipment failure can occur resulting in a tremendous expense from repairs, replacement parts, and labor expenses. Equipment owners can save hundreds of dollars with an Extended Service Agreement.
U.S. Cooler® offers extended warranties on refrigeration through Service Net. Service Net is one of the largest warranty insurance companies in the industry. “Each extended service agreement is secured under a contractual liability policy underwritten and insured by an A.M. Best “A Excellent” rated insurance company.”
Click the following to view Service Net Warranty Information:
Claim Form
Servicing Dealer Enrollment
Terms Conditions
(These are pdf files. If you do not have a pdf reader please visit get.adobe.com/reader )
Overview:
Please refer to Service Net’s terms and conditions located on the Service Net Extended Service Agreement for complete listing of all conditions. This is only a guide.
Covered Repairs Included
Exclusions
Claim Procedure:
Coverage is limited to the equipment itself, i.e. no ductwork, field piping, etc., and does not include nuisance
calls or normal maintenance. See the specifics concerning exclusions listed on the back of the actual service
agreement.
To File a Claim Please include the following:
When multiple repairs are made, the highest repair code will be first, the second repair will be at ¾ of the
following highest code and the third and final code will be at ½.
This may be mailed or faxed to:
Service Net
Attn: Claims Department
PO Box 3368
Oak Brook, IL 60522
You can call or email us here at U.S. Cooler to request dispatch. 800-521-2665 or
customerservice@uscooler.com . We will need the serial number off your box or equipment, a description of the issue, and contact information for whoever the service company needs to call to get access to the walk-in.
That depends on the availability of service companies in your area. After we submit a dispatch request to Service Net, they call service providers in your area until they find one that will work with them and who has room on their schedule. It can take a few days. If you are in a very rural location, they may not be able to find a service company and in that case you’d have to arrange your own service and submit the labor claim.
The labor warranty does not include coverage for emergency service. You can contact any service company to work on your box and submit the labor invoice to us within 60 days. You will be reimbursed based on the rates on the claim form.
The condensing unit and evaporator are the only pieces covered by the labor warranty. You still have a parts warranty on the walk-in, but labor for something like replacing a heater wire on a freezer door would not be covered. Any failure on the refrigeration equipment that requires a part replacement, wiring repair, or leak repair is covered by the labor warranty. This would not cover something like defrosting a frozen evaporator coil, unless they found an actual repair to make during that process.
The labor invoice, a receipt for replacement parts if applicable (we can generally have the manufacturer overnight warranty parts, but we understand that sometimes it can’t wait) and a W9 for whoever is receiving payment.
No. We only need the documents mentioned above.
When Service Net contracts a company themselves, they make sure they agree to the labor rates they pay out, so you generally don’t see additional costs. If you get your own service and they charge higher rates, Service Net still only pays out their rates for that repair. We can request additional coverage from the refrigeration manufacturer, but depending on the issue they may decline and it’s not guaranteed that whatever they offer will cover the remaining balance. We do our best to get the most coverage for our customers and this is not usually an issue, we just want you to be aware of all the possibilities.
The repair with the highest rate will be paid at 100%, then the next highest at 75%, and any additional repairs at 50%. For example, if all on the same invoice you have a minor leak repair, a TXV replaced, and a fan motor replaced, it would break down as follows.
Minor leak repair- Repair Code D- $437.50 x 100%
TXV replacement- Repair Code C- $375.00 x 75%
Fan motor replacement- Repair Code B- $250 x 50%
Trip allowance- $125 per trip up to 2 trips. (usually 1 trip to diagnose and a 2nd trip to repair)
Total: $437.50 + $281.25 + $125.00+ $250 (2 trips) = $1,093.75
The most common issues not covered are no failure found calls, failures due to installation issues or factory defects, and leaks due to loose valves/valve caps. For a full list, see the limitations of coverage.
It begins on the date your walk-in ships. Please let us know immediately if there are going to be delays to your installation so we can advise Service Net. We can often get that start date adjusted with a copy of your installation invoice or certificate of occupancy. If you wait months to tell us your installation was delayed, they could refuse to update the contract dates. Parts warranties are separate and are not affected by the installation date
If your compressor fails after the 1st year of service and is no longer eligible to be swapped out under the manufacturer’s warranty, you will need to purchase a replacement. Then, you send us the receipt and a W9 to be reimbursed. It just covers the cost of the compressor, not labor or additional parts. The compressor is usually an expensive part, so this coverage can help significantly.
