Please Note: The information in this article was sourced from NACS (National Association of Convenience Stores), PDI Insights Cloud and csnews.com (Convenience Store News). For more information about the below topics please visit the following websites: https://www.convenience.org/ ; https://go.pdisoftware.com/COVID19ImpactOnCustomerBehavior ; https://csnews.com/
As a leading walk-in cooler manufacturer, U.S. Cooler outfits many convenience stores with walk-in coolers and freezers. We care about the convenience store industry and understand that the COVID-19 pandemic has impacted each person and business differently. Today, we take a look at how the pandemic has affected the convenience store industry as a whole and how the behavior of consumers has changed in response.
With many consumers working from home, convenience stores, or c-stores, took a hit. The everyday consumer who would typically stop in for breakfast items or an afternoon snack while filling up their gas tanks were playing it safe at home. According to NACS, one-third of consumers were no longer making their commute to work, and for c-stores, this meant a low in normal rush hour routines. During this time, we also saw gas prices hit a record low. Fewer consumers were filling up their tanks, and those who did fill up were spending a lot less on gas. The combination of the change in consumer routines, cost of goods, and an overall fear of the virus led to an 11.5% decrease in total convenience store sales from January to April when comparing sales to 2019.