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In the Beginning
U.S. Cooler set out together to develop
a business committed to the basic
philosophy and desire to "provide
a quality product at a reasonable
price with exceptional attention to
the needs of the customer." As
a result of that commitment, U.S.
Cooler Company, a division of Craig
Industries, was founded on August
28, 1986 as a family owned business
dedicated to providing customized
solutions for cold storage applications.
The company's "Customer First"
strategic marketing focus coupled
with sound fiscal management has resulted
in successive years of double digit
sales growth and a financially strong
corporation. Located approximately
130 miles north of St. Louis, Missouri
in the thriving community of Quincy,
Illinois, U.S. Cooler Company utilizes
a modern state of the art manufacturing
facilities totally approximately 58,000
square feet.
The Continuing Mission
Since its inception, U.S. Cooler
Company has been dedicated to providing
a quality product at a reasonable
price. This continuing goal is evidenced
in the company's mission statement:
We at U.S. Cooler are committed
to the pursuit of excellence in all
that we do to provide high quality
manufactured solutions to the cold
storage requirements of the markets
which we serve while contributing
a fair return to the company. Our
goal is nothing less than to deliver
the best in sales service in order
to provide you, the customer, with
a high quality, reasonably priced
product backed by the finest customer
service support team in the industry
Customized Product Solutions
U. S. Cooler manufactures customized
cold storage units for both international
and domestic markets employing polystyrene
and metal lamination technology. These
units have a large number of applications,
including food service, convenience
stores, and warehouse applications.
Designed according to the exact specifications
of the customer and utilizing the
highest quality materials, U.S. Cooler
manufactured panels provide the ultimate
in flexible design configuration,
quality, and ease of assembly. From
the initial quote and approval drawing,
to the time the product is shipped
and delivered, the customer is kept
informed of the status of their order
by our dedicated team of sales professionals.
Technology Working for You
U. S. Cooler's pursuit of excellence
is evidenced nowhere greater than
in the application of computer technology
to its manufacturing and information
systems environment. Utilizing state
of the art computer controlled design
and manufacturing systems, significant
increases in production capacity have
been achieved while improving product
quality and reducing customer order
lead times. Our team of engineers
and programmers have developed a computerized
information network that monitors
production data on a real time basis
for every customer order in process
in order to meet the information requirements
of our customers, suppliers, salespersons,
and management. Further utilizing
today's information technology and
to better serve our customers needs
for timely and convenient product
information, U.S. Cooler can also
be reached via the world wide web
at www.uscooler.com, and E-mail at
admin@uscooler.com.
Our Service Commitment
At U.S. Cooler, our goal is to develop
lasting relationships with our customers,
beginning with the very first telephone
call. From the beginning, each customer
is assigned a personal sales representative
to assist them in every aspect of
the sale. Customer requests for product
quotes are usually responded to within
an hour and always within 24 hours.
We strive to provide the best in sales
and service, from quote to product
delivery, with the emphasis on meeting
our customers needs better than anyone
else. To help ensure our customers
complete satisfaction, our customer
service representatives are here to
address any specific concerns which
may arise following product shipment.
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